Shipping & Delivery Policy
At Maria & Alex Toronto, we aim to deliver your order as quickly and accurately as possible. Below you will find all relevant information regarding our shipping and delivery process.
1. Processing Time
All orders are processed within 1–3 business days.
Once your order has been shipped, you will receive a confirmation email with tracking details.
2. Delivery Time
The estimated delivery time is 3–7 business days, depending on your location.
Please note that delivery times may be extended during busy periods, holidays, or due to customs clearance procedures beyond our control.
3. Shipping Method & Origin
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All orders are shipped directly from our international supplier.
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Shipments may originate from China or other international locations.
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As a result, customs duties, import taxes, or handling fees may apply depending on the destination country. These costs are the responsibility of the customer.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout.
Rates may vary depending on the destination, package weight, and selected shipping method.
5. Shipping Responsibility
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Once tracking information confirms that a package has been delivered, responsibility transfers to the customer.
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Customers are responsible for providing a complete and accurate shipping address.
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Any address changes or corrections must be requested within 24 hours after placing the order.
6. Contact
If you have any questions regarding shipping or delivery, please contact us:
Email: info@mariaalextoronto.com