Terms & Conditions

These Terms & Conditions apply to all purchases made through the website of Maria & Alex Toronto. By placing an order on our website, you agree to the terms outlined below.

1. Applicability

These Terms & Conditions apply to all offers, orders, and agreements made via our website. By completing a purchase, you confirm that you have read, understood, and accepted these terms.

2. Product Information

We make every effort to display our products as accurately as possible. This includes descriptions, images, and pricing. However, minor errors such as typographical mistakes, color variations, or inaccuracies may occur. Such errors do not entitle the customer to compensation or cancellation beyond legal rights.

3. Orders & Payments

  • Orders are processed only after full payment has been received.

  • Available payment methods may vary depending on your country or location.

  • Customers are responsible for ensuring that the selected payment method is valid and available in their region.

4. Processing & Delivery

  • Processing time: 1–3 business days

  • Estimated shipping time: 3–7 business days (depending on destination)

  • Orders are shipped directly from our international supplier, which may be located outside your country (including China).

Please note that delivery times are estimates and may be affected by external factors such as customs procedures, holidays, or carrier delays.

5. Returns & Cancellations

Returns and cancellations are subject to our Return Policy, which is available separately on our website. By placing an order, you agree to the terms stated in that policy.

6. Liability

  • Maria & Alex Toronto is not responsible for lost, delayed, or damaged packages once tracking confirms delivery to the address provided by the customer.

  • Customers are responsible for entering the correct shipping address at checkout.

  • Address corrections must be requested within 24 hours after placing the order.

7. Intellectual Property

All content on this website, including but not limited to texts, images, logos, designs, and branding, is the intellectual property of Maria & Alex Toronto. Unauthorized use, reproduction, or distribution is strictly prohibited without prior written consent.

8. Complaints Procedure

If you have a complaint or concern, you may contact us via email:

Email: info@mariaalextoronto.com

We aim to respond to all inquiries and complaints within 5 business days.

9. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with applicable international consumer protection laws, without prejudice to mandatory consumer rights applicable in your country of residence.